Document Ref: HM-PP-2026
Last Updated: July 17, 2026
1. Introduction
Hello Mandsaur ("we," "our," or "us") is dedicated to protecting your personal privacy. This Privacy Policy outlines how your personal data is collected, processed, and safeguarded by Hello Mandsaur. This policy applies to our portal, mobile applications, and all associated services (collectively, the "Service"). By accessing or interacting with our Service, you confirm that you have read, understood, and agree to the collection, storage, and usage parameters described herein, alongside our general Terms of Service.
2. Information We Collect
We gather information you explicitly submit when signing up, claiming listings, or submitting inquiries. This details fall into three key categories:
Personal Data
Name, email address, mobile number, postal address, and business registration certificates (for service providers).
Usage Data
IP addresses, browser type, referral logs, device models, visited pages, and time spent on specific utility desks.
Cookies & Tech
We utilize session cookies and local storage tokens to recognize authenticated dashboards and persist user preferences.
3. How We Use Your Information
Your data enables us to curate a highly efficient and safe directory experience. Specifically, we use collected information to:
- Verify and approve local business claims
- Deliver real-time SMS alerts (Mandi, trains)
- Process provider verification fees safely
- Personalize chatbot replies via Sira AI
- Monitor and track advertisement views & clicks
- Detect and prevent fraudulent reviews or activity
4. Your Rights & Consent
You reserve full control over your digital footprint. As a registered user, you are entitled to access, rectify, or request deletion of your account and service listings at any moment. For compliance, data changes may take up to 48 hours to be fully purged from our secure backup nodes.
5. Support Contacts
If you have questions about this privacy statement, data retention, or local compliance policies, please reach out to our team:
Data Protection Officer
Hello Mandsaur Privacy Team
Email: support@hellomandsaur.in | Phone: +91 999 30 30 110
